The availability of our Collocation services are not guaranteed. Please inquire with your specific needs for availability and wait-list information.
Minimum Term: 3 months
Renewal: The contract auto-renews for the original term length (or the minimum term length if no other term is chosen) if not cancelled in writing 15 days prior to the first day of the next renewal period.
Termination and Refunds: Terminations must be received in writing. However, PCCC keeps customers with our exemplary service and support not with contracts that lock you in unnecessarily. If you choose to terminate, we are available to assist you in effecting a smooth and professional transition. If you are unhappy with our services for any reason, please notify us immediately! And, barring any outstanding monies owed, applicable refunds will be issued promptly; will be retroactive to the date of termination; and will reflect a credit determined by dividing by 30 for monthly terms and 365 for annual terms to refund unused monies in a fair and exacting method.
Setup Fee: Unlike other ISPs, there are no large setup fee. We simply charge our standard rate for a junior technician to physically install the system in the rack(s) and plug-in a network cable. If further configuration is needed such as IP configuration, DNS changes, or software installation to perform the initial install, we also provide those services typically at the junior technician rate. All other fees, such as shipping, IP address allocation fees, or POTS termination fees, would be your responsibility. However, in short, we typically have a machine up in the rack with ping, pipe and power for less than $120.
Bandwidth Connection: Connections are provided via Gigabit-Over-Copper cross-over connection to our backbone. Fiber connections are also available upon request. There are no additional connections fees to connect our backbone.
Bandwidth Calculations: All bandwidth charges are billed based on industry standard 95th percentile billing specifically using Sean Adams 95th percentile patch. Click here for a general description of 95th percentile billing.
Additional Bandwidth: $10.00/Mbps per month billed in 1/2 Mbps increments, i.e. a monthly average usage of 1.001 to 1.500 Mbps would be $5/month in addition to the base cost. This cost is subject to change at any time with one month's notice. Customers can request access to view real-time bandwidth charts and 95th percentile status. For example, the real-time statistics for our network are available at: http://router.pccc.com/PCCC/.
No insurance is provided in these terms including fire, liability, theft, or otherwise. It is the customer's responsibility to provide such insurance in compliance with internal policy, standard insurance, general ISP and the specific ISP terms and conditions.
Billing: Billing is done on the first of each month for the Base Cost in advance for the next month. Any additional bandwidth for the prior month is billed at this time and a deposit equal to the additional bandwidth for the prior month is also required in advance.
Terms: Payment is due by the 10th of each month (Net 10) to avoid interruption of service and a late-payment fee of 1.5%. To avoid this problem, we recommend pre-authorizing your monthly billing to a credit card at https://secure.peregrinehw.com/.
Late Payments: Late payments will incur a $25 late fee and may result in a revocation of terms. If your terms are revoked, you must have a credit card on file for all charges. Additionally, you are also liable for any costs associated with collection of your unpaid bills, including, but not limited to, attorney fees, collection agency costs, court costs, and legal fees.
Physical Access: Access to the collocation floor is provided only with an escort by a Peregrine Computer Consultants Corporation employee on the access list and will reflect a charge according to our standard hourly rates. Unattended access to the collocation facility is not available.
Jurisdiction: All agreements and any dispute thereof shall be governed by the laws of the Commonwealth of Virginia.
AUP: You are bound under our contract for bandwidth currently provided by Cogent Communications. In particular, the Cogent Communications Acceptable Use Policy as provided at http://www.cogentco.com/files/ps_collocation/SLA_colo.pdf.
Not Included: No Hardware or Software is included or implied in the hosting fees or these terms.
More Not Included Items: There are no technical services included in the hosting fee beyond the provision of bandwidth from our provider, primary and secondary DNS hosting for one domain, and secondary MX services for one domain.
Subject to Change: These terms are subject to change for any reason and changes will take effect at the next renewal date unless such changes are a requirement of our facility or upstream providers.
Peregrine Computer Consultants Corporation has adopted the 95th percentile billing method because our upstream provider uses the same methodology and it allows the customer to take full advantage of our network, allowing for peaks and spikes in bandwidth consumption and does not require a rate limit on the customer.
To illustrate this graphically, the diagram below shows how data usage might be distributed over a billing period. Notice that the top 5% of the circuit usage is discarded for billing purposes.